Refund policy
We want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, defective, or incorrectly sized product, you may request a return, refund, or exchange subject to the terms and conditions outlined below.
1. Return & Exchange Eligibility
To be eligible for a return or exchange:
- The request must be initiated within 24 hours of delivery.
- A clear, continuous unboxing video is mandatory. The video must clearly show the package being opened for the first time and the product received.
- The product must be unused and unworn.
- The product must be returned in its original packaging, with all original tags, labels, and accessories intact.
- The product must be in the same condition in which it was received.
Eligible Reasons for Return or Exchange
Returns or exchanges may be accepted in the following cases:
- Wrong product delivered
- Sizing issue
- Product damaged during transit
- Defective or damaged product received
All return and exchange requests are subject to verification and approval by our team.
2. Refunds
If your return request is approved, you may be eligible for a full refund, exchange, or replacement, depending on your preference and product availability.
Refunds will be processed after the returned product has been received and successfully verified by our team.
The time taken for the refund to reflect in your original payment method may vary depending on your bank, payment provider, or financial institution.
3. Exchanges & Replacements
Approved exchanges or replacements will be processed within 5–7 business days after verification of the returned product.
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund, as applicable.
4. Non-Returnable Cases
We do not accept returns or exchanges for:
- Change of mind or personal preference
- Products that have been used, worn, washed, or altered
- Products damaged after delivery due to misuse or improper handling
- Products returned without original packaging, tags, or labels
- Return requests submitted after 24 hours of delivery
- Requests without the required unboxing video
5. How to Initiate a Return or Exchange
To submit a return or exchange request:
- Log in to your account on our website.
- Go to your Orders section.
- Select the relevant order.
- Click on the "Return Item(s)" button.
- Submit the required details and supporting information, including your unboxing video where applicable.
Once your request has been submitted, our team will review it. You will receive an email notification regarding the approval or rejection of your request and further instructions, if applicable.
6. Shipping & Delivery
We currently ship orders Pan India.
- Orders are generally processed within 1 business day after order confirmation.
- Standard delivery typically takes 3–7 working days, depending on the delivery location.
- Orders delivered to metro cities may arrive sooner, generally within 2–3 working days, depending on courier availability and efficiency.
Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, operational issues, or other circumstances beyond our control.
7. Order Tracking
You can track your order using the mobile number linked to your order and your Order ID.
Tracking links are available in the footer of our website. You may also receive tracking information via email or other communication channels provided by us.
8. Important Note
All return, refund, exchange, and replacement requests are subject to review and approval.
Submitting a return request does not automatically guarantee approval. Our team will verify the request and the condition of the product before processing the return, refund, exchange, or replacement.
If you have any questions regarding our Return & Refund Policy, please contact our customer support team through the contact details provided on our website.